Refund policy

At DINGHAO DENIM, we want you to feel confident about your purchase. If your order isn't quite right, please review our returns and exchanges policy below.

1. Return Eligibility

You may request a return within 30 days of delivery, provided the following conditions are met:

The item is unworn, unwashed, and in its original condition.

All original tags and labels are attached.

The item has no signs of wear, damage, washing, or alteration.

You can provide your order number or proof of purchase.

For hygiene and product-condition reasons, items that do not meet these conditions may not be eligible for return, subject to applicable law.

2. Items That Cannot Be Returned

Unless required by applicable law, the following items may not be eligible for return:

Items marked as final sale or non-returnable at the time of purchase.

Items that have been worn, washed, altered, or damaged after delivery for reasons not attributable to us.

Items returned without prior authorization, where authorization is required under our return process.

If you receive a defective, damaged, or incorrect item, please contact us. These cases will be reviewed separately.

3. How to Request a Return

To start a return, please contact us at jizai000000@gmail.com with:

Your order number.

The item or items you wish to return.

The reason for your return.

Photos, if the item is damaged, defective, or incorrect.

Our team will review your request and provide return instructions, including the return address where applicable.

Please do not send items to an address that has not been confirmed by our team.

4. Return Shipping Costs

For returns due to a change of mind, an incorrect size selection, or personal preference, [the customer is responsible for return shipping / we provide a prepaid return label].

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and explain the available resolution, including any applicable return-shipping arrangements.

Original shipping charges, if any, are [refundable / non-refundable], except where required by applicable law or otherwise stated in writing.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow [5–10 business days] after refund approval for processing. Your bank or payment provider may require additional time to post the credit.

Shipping charges and other fees, if any, will be handled according to the terms disclosed at checkout and applicable law.

6. Exchanges

If you need a different size or style, contact us at jizai000000@gmail.com.

Exchanges are subject to product availability. If the requested item is unavailable, we will explain the available alternatives.

[Choose one: We accept exchanges / We do not offer direct exchanges. Customers may return an eligible item and place a new order.]

7. Damaged, Defective, or Incorrect Items

Please contact us at jizai000000@gmail.com as soon as reasonably possible after discovering an issue. Include your order number and clear photos of the item and its packaging, if applicable.

We will review the information and work with you on an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.