Shipping policy

Thank you for shopping with DINGHAO DENIM. We aim to make the delivery process as clear and convenient as possible. Please review the following shipping information before placing your order.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Our estimated order processing time is [1–3 business days], excluding weekends and public holidays.

Processing times may be longer during peak shopping periods, promotional events, public holidays, or when additional order verification is required.

Order processing time is separate from shipping transit time.

2. Shipping Destinations

We currently ship to [the United States / the destinations listed at checkout].

Available shipping methods, delivery estimates, and shipping charges will be displayed at checkout based on your delivery address and the options available for your order.

If your destination is not available at checkout, please contact us before placing your order.

3. Shipping Rates

Shipping fees are calculated and displayed at checkout before you complete your purchase.

Available rates may depend on the destination, shipping method, order value, or other applicable factors.

[If applicable: Orders over $XX qualify for free standard shipping within eligible destinations.]

Any free-shipping offer, minimum order requirement, or promotional shipping condition will be stated on the relevant offer or at checkout.

4. Estimated Delivery Times

Estimated delivery times depend on the destination, shipping method, carrier, customs processing where applicable, and other circumstances beyond our control.

For deliveries within the United States, our estimated shipping time is:

Order processing: [1–3 business days]

Standard shipping transit: [5–10 business days after dispatch]

Estimated total delivery time: [6–13 business days after payment confirmation]

These timeframes are proposed estimates and must be confirmed against our actual shipping arrangements before publication. They are not guaranteed delivery dates unless explicitly stated otherwise.

Weather events, carrier delays, peak periods, address issues, or other unexpected circumstances may affect delivery.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

Please allow [24–72 hours] after receiving the tracking email for the carrier's tracking page to show updated information.

If tracking information does not update for an extended period, contact us at jizai000000@gmail.com with your order number so we can help review the shipment status.

6. Shipping Address and Order Changes

Please check your shipping address carefully before completing your order.

If you need to correct an address or request an order change, contact us as soon as possible at jizai000000@gmail.com.

We will try to accommodate requests before the order is processed or dispatched, but changes cannot be guaranteed once fulfillment has begun.

If a package cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping charges or other arrangements may apply, subject to applicable law and the carrier's policies.

7. Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, or other fees may apply depending on the destination and the applicable rules.

[Choose and confirm the applicable arrangement: These charges are included in the price / These charges are collected at checkout / The customer is responsible for charges imposed by the destination country.]

Any applicable charges and responsibilities will be disclosed as clearly as possible before purchase, where required.

8. Delayed, Lost, or Damaged Packages

If your order appears delayed, tracking information stops updating, or your package arrives damaged, please contact us at jizai000000@gmail.com with your order number and relevant details.

We will review the available shipping information and work with the carrier where appropriate.

If your package is confirmed lost or arrives damaged, we will review the circumstances and provide an appropriate resolution in accordance with applicable law and the terms of your purchase.

Please contact us promptly if an issue arises so that we can investigate it in a timely manner.

9. Delivery Confirmation

Tracking may show a package as delivered before you locate it.

If this happens, please check the delivery area, mailbox, building reception, household members, or other designated delivery locations. You may also contact the carrier for additional information.

If you still cannot locate the package, email us at jizai000000@gmail.com so we can help review the situation.